We understand that sometimes plans change! If you need to cancel your order, please review our cancellation policy below:
Order Cancellation Timeframe:
Orders can be canceled within 2 hours of placing the order. This ensures we can process your cancellation before the shoes are shipped.
Once the order has been processed, or if it has already been shipped, cancellations will no longer be possible.
How to Cancel Your Order:
To request a cancellation, please contact us via email at [info@Elegantweave.shop] or call us at [Your contact number] within the first 2 hours of purchase. Make sure to include your order number and any relevant details so we can assist you swiftly.
Refund Process:
If your order is canceled within the allowed timeframe, a full refund will be issued to your original payment method. Refunds may take up to 5-7 business days to appear, depending on your payment provider.
After the Cancellation Window:
Once the cancellation window has passed, orders are processed, packed, and shipped promptly. If you no longer want the order, you may return the shoes after receiving them, in accordance with our Returns & Exchanges Policy.
Non-Cancelable Orders:
Orders that have already been shipped cannot be canceled. You may initiate a return or exchange once your shoes arrive.
Custom or Personalized Orders:
For any custom or personalized shoes, cancellations are not allowed once production has started. Please carefully review your custom design details before confirming your order.