Welcome to our Exchange and Returns Policy page! We strive to provide you with the best shopping experience. Please carefully read our policies to ensure a seamless process:
Shipping Policy
• Standard Shipping: Orders will be shipped the next day after confirmation. Delivery is free.
• Urgent/Same-Day Shipping: Available at an additional cost of 50-100 AED, depending on your location.
• Cut-Off Time: Orders placed after 9:00 PM will be shipped the following day and delivered the day after tomorrow.
Exchange Policy
• Size Issues: If you face any issue regarding the product size, you can request an exchange within 7 days of receiving your order.
• Delivery Costs for Exchanges:
• If the correct article and size were sent as per your order, the customer will cover the delivery charges for the exchange.
• If we made a mistake in sending the wrong article or size, we will cover the delivery cost for the exchange.
Returns Policy
• Eligibility for Returns: Returns are only accepted if:
• We delivered the wrong size or article.
• The quality does not match what was shown.
• Return Window: Returns must be requested within 3 days of receiving your order.
• Refund Processing: Refunds for returns will be processed within 7-14 days after we receive the returned article.
How to Return or Exchange
To initiate a return or exchange:
1. Take a clear picture of the article you received.
2. Send the picture at +971551272098 along with your order number (received in your email) via WhatsApp. Info@elegantweave.shop
3. Mention the article and size you want to exchange with.
4. Our team will review your request and guide you through the next steps.
For any further assistance, please feel free to contact our support team. We are here to help!